- #HIDE BOMGAR JUMP CLIENT FROM OTHER USERS INSTALL#
- #HIDE BOMGAR JUMP CLIENT FROM OTHER USERS SOFTWARE#
- #HIDE BOMGAR JUMP CLIENT FROM OTHER USERS CODE#
- #HIDE BOMGAR JUMP CLIENT FROM OTHER USERS WINDOWS#
#HIDE BOMGAR JUMP CLIENT FROM OTHER USERS INSTALL#
It took about 20 minutes to set up the appliance and you can actually build a custom install for each individual client, and that process to build the individual clients takes a matter of two minutes. The primary reason we chose Remote Trust was because it was easy to use, and easy to install, and it gave us a single dashboard in which we could actually see all of our clients. So when we went to Remote Trust, that allows us to have a remote session running in the background at any time, so we don't have to have an end-user intervention to do remote connection. Previously, we used a package called Team Viewer, which was really nice, but it didn't give us persistence in other words, we didn't have a connection all the time. I'm here to review Remote Trust, and I would give it a four out of five. Bomgar offers physical and virtual appliances, I have deployed both physical and virtual solutions from them, both work the same.Ĭraig F.: Hi, my name is Craig, I'm President of the company. Enterprise support is very helpful, I have had to leverage them for guided updates and configuration advise. Start impromptu support sessions and guide customers to the bomgar support portal and request a session with you or any other active administrator who is available, all on the fly.
If you need to connect to a workstation on an isolated network in a building across the city? No problem, open the Bomgar admin console and find the workstation in endpoint inventory and can remote into the machine, transfer files, chat with a client on the machine via bomgar chat, or control mouse and keyboard.
#HIDE BOMGAR JUMP CLIENT FROM OTHER USERS SOFTWARE#
I have deployed Bomgar at two organizations as an IT Administrator and support person, and Iove how dependable the endpoint agent software is for connecting to all workstation endpoints we support. Pros: - Full-featured remote endpoint and service portal that allows IT admins and technical support organizations provide support for technical and non-technical clients and their workstations/servers Very useful when its a shared computer and you don't have him to walk someone through joining the session again
You can pin someone's computer to jump back on later.
#HIDE BOMGAR JUMP CLIENT FROM OTHER USERS WINDOWS#
You can add personal scripts in the session to allow you to do certain things like access Control Panel as administrator or recreate a Windows profile. This is very useful whenever someone has a slower speed and cannot handle all of that during the session. You can disable their background or disable most colors to allow higher bandwidth on your sessions. You can even chat with just your coworker while in a session without the customer seeing the information. Its simple to for everyone to use and I've never had any issues chatting with a customer within the session. Chat features within the session are useful:
#HIDE BOMGAR JUMP CLIENT FROM OTHER USERS CODE#
Most of the time I email them a code with the email button and it does all the work for me in the way of instructions.Ģ. Simple way for users to join sessions:Īll you have to do is direct them to the website you've created to have them join and give them a code. Pros: Personally I like a lot of things about this software. The best recommendation I can give you prior to onboarding Remote Support is make sure you have the hardware that's necessary for the speed and accuracy of number one, getting the software loaded and number two, the speed in which you get your answers to and from. It was fast and we were up and running in no time. I mean, it seems like you want to make something new a little bit more difficult than it is. It was so easy to import the remote software into my network. The quality is perfect for me, and it's very affordable. I chose Remote Support just for the simple fact it's easy to launch, easy to use. They were slow in response, and I felt like I was wasting more time than gaining in order to get the correct answers that I needed. However, they didn't meet the expectation. We tried a few other different softwares for our remote support. I give a rating of five for this product.
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